Shipping & Delivery

Last updated: 23 August 2026

Thank you for shopping with OMAO Collections.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through omao.store.

OMAO LTD is committed to providing a reliable and transparent delivery service and keeping customers informed about their orders.

1. About OMAO LTD

OMAO LTD
Company number: 16749048

Address:
20 Wenlock Road
London, England
N1 7GU

Website: https://omao.store/

Email: omaoltd@gmail.com

Customer Support: +44 7405 430016

2. Where We Deliver

We deliver orders to the countries and locations available at checkout.

Available delivery destinations and shipping charges may vary depending on the product, destination, and delivery service available.

Before completing your purchase, the applicable delivery options and shipping charges will be shown at checkout where available.

3. Order Processing Time

Orders are normally processed after payment has been successfully received.

Our processing time is the time required to prepare your order before it is handed to the delivery carrier.

Estimated processing times may vary depending on:

Product availability
Order volume
Product type
Destination
Weekends and public holidays
Unexpected operational circumstances

The estimated processing or handling time applicable to your order will be communicated on the website or at checkout where applicable.

4. Delivery Times

Delivery time consists of:

Processing/handling time + carrier transit time.

Estimated delivery times may vary depending on the destination and delivery service selected.

Delivery estimates are not guaranteed unless a specific guaranteed delivery service has been expressly offered at checkout.

For the most accurate delivery estimate, customers should refer to the delivery information displayed during checkout.

We will make reasonable efforts to dispatch orders and arrange delivery within the estimated timeframe.

For UK consumer orders, goods will generally be delivered without undue delay and, unless a different delivery period has been agreed with you, within the period required by applicable UK consumer law.

5. Shipping Costs

Shipping costs depend on factors including:

Delivery destination
Order size or weight
Delivery method
Shipping service
Any applicable delivery promotion

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Where we offer free shipping, the relevant promotion or product/checkout information will state that shipping is free.

Our shipping charges displayed on the website and at checkout should match the shipping information submitted to Google Merchant Center.

6. Order Cut-Off Times

Orders may be processed according to our business and fulfilment schedule.

Orders placed after any applicable daily cut-off time may be processed on the following working day.

Where a specific order cut-off time applies, it will be communicated on the website or checkout.

Weekends and public holidays may not count as processing or working days.

7. Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

Customers should use the tracking information provided to monitor the progress of their delivery.

If you have not received tracking information within the expected timeframe, please contact us.

8. Delivery Delays

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.

Examples include:

Severe weather
Carrier delays
Postal service disruption
Customs processing
Public holidays
Address problems
High order volumes
Transport disruption
Other unforeseen events

If your order is delayed, please contact us at omaoltd@gmail.com or +44 7405 430016 and we will assist you where reasonably possible.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your:

Full name
House/building number
Street address
Town/city
Postcode
Country
Contact telephone number where requested

If you realise that you have entered an incorrect delivery address, contact us as soon as possible.

We will try to update the address before the order is dispatched, but we cannot guarantee that an address change will be possible after an order has entered the fulfilment or shipping process.

10. Failed or Missed Delivery

If a delivery attempt is unsuccessful, the carrier may leave instructions for arranging another delivery or collection.

Customers should follow the instructions provided by the carrier.

Where a parcel is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or failure to collect a parcel, please contact us to discuss the available options.

Any additional delivery charges may apply where permitted by law and depending on the circumstances.

11. Lost or Damaged Packages

If your order appears to have been lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged deliveries, we may ask you to provide photographs of:

The product
The packaging
Any visible damage
The shipping label

This information may help us investigate the issue with the delivery provider.

Your statutory rights are not affected by this process.

12. Customs, Duties and Import Charges

For orders delivered internationally, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Where such charges are applicable and are not included in the price or shipping charge shown at checkout, they may be payable by the customer.

Customers are responsible for complying with applicable import requirements in their country.

Delivery times for international orders may also be affected by customs processing.

13. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to the selected destination, we will contact the customer and, where appropriate, offer an alternative arrangement or refund the affected order.

14. Delivery and Risk

For consumer purchases, responsibility for the goods generally remains with us until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

We will take reasonable steps to ensure that orders are dispatched and delivered appropriately.

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law.

15. Delayed Delivery and Your Rights

If your order has not arrived within the agreed delivery period, please contact us so that we can investigate the situation.

Where applicable UK consumer law gives you specific rights concerning delayed or failed delivery, those rights will continue to apply.

Our shipping policy does not remove or reduce your statutory consumer rights.

16. Changes to Shipping Information

Shipping costs, delivery services, processing times, and available destinations may change from time to time.

Any applicable shipping information will be displayed on our website and/or during checkout.

We aim to ensure that the shipping information provided on our website is accurate and kept reasonably up to date.

17. Contact Us

If you have questions about shipping or delivery, please contact OMAO Collections:

OMAO LTD