Terms & Conditions

Last updated: 23 August 2026

Welcome to OMAO Collections.

These Terms & Conditions govern your use of omao.store and purchases made through our website.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website.

These terms do not affect any rights you have under applicable consumer protection law.

1. About Us

This website is operated by:

OMAO LTD
Company number: 16749048

Registered/Correspondence Address:
20 Wenlock Road
London, England
N1 7GU

Website: https://omao.store/

Email: omaoltd@gmail.com

Customer Support: +44 7405 430016

In these Terms & Conditions, "OMAO", "we", "us", and "our" refer to OMAO LTD.

"Customer", "you", and "your" refer to the person using our website or purchasing products from us.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the security or operation of the website
Introduce malicious software or harmful code
Copy or reproduce our website content without permission
Use our website in a way that could damage our business or reputation

We may restrict or suspend access to our website where reasonably necessary for security, maintenance, legal, or operational reasons.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes and other product information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen, browser and display settings.

Product availability may change without notice.

Nothing in this section affects your statutory rights if a product is not as described.

4. Product Images

We make reasonable efforts to display products accurately.

Some product images may be provided by manufacturers, suppliers, or other authorised sources.

Images are intended to provide a representation of the product and may not always exactly reflect minor variations in colour, texture, packaging or presentation.

Your statutory rights remain unaffected.

5. Prices

All product prices are displayed on our website before you complete your purchase.

Prices may change from time to time.

A price change will not affect an order that has already been accepted and confirmed, except where required or permitted by applicable law.

Where applicable, taxes, delivery charges, and other additional costs will be displayed before you complete your purchase.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that your order has been accepted.

We may need to review or decline an order in certain circumstances, including where:

A product is unavailable
There is an obvious pricing or product information error
We reasonably suspect fraudulent or unlawful activity
We are unable to deliver to the requested destination
A technical error has affected the order

If we cannot fulfil an order that you have already paid for, we will arrange an appropriate refund where required.

7. Payment

Payment must be successfully authorised before an order can be processed.

We may use third-party payment service providers to process payments securely.

We do not normally have access to your complete payment card details where these are processed directly by the relevant payment provider.

You must provide accurate payment and billing information.

8. Order Cancellation

You may have the legal right to cancel an online order under UK consumer law.

For information about cancellation, returns and refunds, please see our Refund & Returns Policy.

Nothing in these Terms & Conditions limits your statutory cancellation rights.

9. Shipping and Delivery

Delivery information, estimated delivery times, shipping destinations and applicable delivery charges are provided through our website and/or checkout.

Delivery estimates may vary depending on the destination, product availability, processing time and delivery provider.

For further information, please see our Shipping & Delivery Policy.

10. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Nothing in our returns policy or these Terms & Conditions removes or limits your statutory rights.

If a product is faulty, not as described, or otherwise fails to meet applicable legal requirements, you may have additional legal remedies.

11. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash
Promotional codes may have expiry dates
Some products may be excluded
Only one promotional code may be used per order
Promotional offers may be subject to additional terms

We reserve the right to correct obvious errors and withdraw or amend promotions where reasonably necessary.

Any promotional terms displayed at the time of the offer will apply.

12. Availability

We do not guarantee that every product shown on our website will remain available.

If a product becomes unavailable after an order has been placed and we cannot fulfil the order, we will contact you and provide an appropriate resolution, including a refund where required.

13. Intellectual Property

Unless otherwise stated, the content of our website, including:

Logos
Brand names
Text
Graphics
Product photography
Website design
Layout
Icons
Images
Other original content

is owned by or licensed to OMAO LTD and is protected by applicable intellectual property laws.

You may view and use the website for your personal, non-commercial shopping purposes.

You must not reproduce, copy, distribute, modify, sell, or commercially exploit our website content without appropriate permission.

14. User-Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to us, you confirm that you have the necessary rights to provide that content.

You should not submit content that:

Is unlawful
Is misleading or fraudulent
Infringes another person's rights
Contains harmful software
Is abusive, threatening, or defamatory
Contains another person's private information without permission

We may remove content that violates these requirements or applicable law.

15. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

You should review the terms and privacy policies of third-party websites before using them.

16. Website Availability and Security

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access for maintenance, security, technical issues, updates, or other operational reasons.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK consumer protection law.

We are not responsible for losses that could not reasonably have been anticipated or that are outside the scope permitted by applicable law.

Nothing in these terms affects your statutory consumer rights.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

Severe weather
Natural disasters
War or civil unrest
Government action
Strikes
Transport disruption
Postal or courier disruption
Major technical failures
Cybersecurity incidents
Power or telecommunications failures
Other events beyond our reasonable control

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.

19. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed in accordance with that policy.

20. Cookies

Our website may use cookies and similar technologies.

For information about cookies and how they may be used, please see our Cookie Policy.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Changes will not retrospectively alter rights that have already arisen under an existing order or contract, except where permitted by law.

22. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply.

23. Entire Agreement

These Terms & Conditions, together with the policies and information expressly referred to in them, form the terms governing your use of our website and purchases from OMAO Collections, subject to any mandatory rights and protections provided by applicable law.

24. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in another part of the UK, you may also have mandatory consumer protection rights under the laws applicable to your place of residence.

Nothing in these Terms & Conditions prevents you from relying on mandatory consumer protections that cannot legally be excluded.

25. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

OMAO LTD

Company number: 16749048